What does the term ‘good customer services’ imply to you? How do you define good in a relationship – supplier to customer – where you assume the default position should always be good. I pose the question, as this week a giant in the coffee shop world decided to give away a free coffee, as long as you told them your name. It was an easy – customer driven marketing campaign – timelines awash with coffee drinkers alerting you to the fact that something would be free. It naturally started a rush of tweets that we should all be supporting our local, independent coffee shops as, well, the coffee is better – and most of them already know our names. But is that true? And
Relationships Archive
How old is too old to make new friends? Amy thinks that question sounds suspiciously like the opening to a “Sex in the city” episode. So whilst I dust myself off and try to recover some dignity, how about considering another question: Are you ever too old to make new friends? I’m 36. I joined twitter three years ago. That simple act of registration opened my life up to a host of new encounters – virtual and in the flesh. Some of those encounters produced friends, some remained virtual followers with mutual interests expressed through regular dialogue – others just faces in a crowd; of drinkers, tweeters, words. There’s yet to be a negative encounter – maybe the odd one where you realised that the